Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Como se muestra en la aplicación. No creo que fuera necesario comunicarnos con el vendedor, recibí mi paquete rápidamente en otro paquete combinado. Estupenda idea. Love it mostrará a otros n recomendados. Gracias de nuevo.
Todo está bien, el paquete en la región de Jarkov llegó al departamento de ukrmail en 15 días. Todo en funcionamiento, vamos a tratar) Gracias vendedor) recomiendo!
Buen soporte flexible. Cómodo de usar. Se está riendo bien. Recomiendo el producto. El soporte del teléfono en sí es un cangrejo, se abre bastante ampliamente, incluso se puede usar para tabletas pequeñas.
Отлично хорошо держит телефон и хорошо прикрепляется, но когда только прикрепить качается, надо ждать когда остановится. Шло очень долго и не отслеживалось. Вроде где-то на таможне застрял. А так очень довольна.
Очень долго ждала♀️, но когда получила, радости нет предела... Крутая штука!!!
Envío rápido, el color y la longitud se ven exactamente como en la descripción. Un poco difícil de equilibrar cuando el teléfono está lejos de la base.
Отправили объединённым заказом, пришло очень быстро! Дочка довольна, собрала сама. Говорит проволока довольао тугая, держит хорошо.
Envío a lvia 3 palancas, cable robusto, sujeta bien y alumbra bien. Pague 4 $ junto con el envío. Lo recomiendo.
Va bien, la longitud es de 50 cm. El injerto no es muy fuerte. Cuando se inserta el teléfono, se sobrecarga. En general, excelente, estamos contentos, el dinero es suyo. Entrega en 16 días por correo. Vino todo, estaba bien empacado.
Ordene y llego sin la rosca no era posible usarlo. Hable con el vendedor muy amable y me volvio a mandar el producto. Ahora se puede usar. Recomiendo esta tienda es de las mejores. Muy buen trato. Volvere a comprar sin duda.
Супер вещь, на вид прочный, надёжный,повешу над кроватью.
El precio corresponde a la calidad. Todo está en su lugar. El plástico no parece ser frágil. Así es como en la foto. Las mercancías llegaron rápido.
Всё отлично, спасибо продавцу за качество и своевременную доставку
Genial todo
Ha pasado mucho tiempo. La manguera es bastante fuerte, lo que no se puede decir de la pinza. Y la bisagra es de plástico blando.
Телефон не держит когда растянут в длину, только когда ровно вверх с небольшим изгибом, либо крепежом вниз
Брал, как держатель для фонаря. Всё прилично! Понравилось. Рекомендую!
достаточно жестко гнётся, с малым экраном телефоны чуть больше прищепка немного закрывает видемость⁷
Доставили быстро ! Товар хороший мой телефон 360 грамм, выдерживает , правда прищепка смещается , но не плачевно ..так как вес ,да и скользкое покрытие играет свою роль душка кровати ...! Зажим нормальный, время покажет на сколько его хватит ) Пока одни +