We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The baby is happy. What else do you need? Shipping fast.
It came super fast and it's just like it's in the picture!
The cover is cool, comfortable, but the cover that closes the camera scratches the cover.
The goods came quickly, all as in the description.
Fast shipping the only detail is that the 2do day begins to scratch the protector for the camera, the rest good quality
The case is excellent, at 12 iPhone sat perfectly. The lock for the camera drives with difficulty, I advise you to leave a small space, as in the pictures, so that the nail can be moved without much difficulty the lid. Buttons are pressed more tightly than on a silicone case, and so everything is super, protects the phone on all 100%
I love it not so long I'll repeat it, it's durite without any scratches
I ordered the goods at the end of May. I came quickly. To Belarus. Everything corresponds to the description. Thank you store!
It came fast enough. The quality is excellent. Very satisfied
The cover is very cool! Quality, matte. To whom it is important-"apple" can be seen. The lid for the camera holds tightly, does not hang out. Moves without much effort. Delivery is very fast, about 2 weeks to Belarus. Purchase and will be your happiness!
Everything came up, delivery 3 weeks in Tuapse. UGET corresponds to the description and photo.
Well slide the cover that covers the camera, good resistant quality.
The cover is excellent, very dense, it sits oochen tightly on the phone. the gate valve is also very tight. it came quickly, literally for 10 days. i advise.
Quickly gets dirty, but it's not scary, and so very good convenient
Thank you to the store) the quality of the fire is very satisfied)))
Very fast delivery to Minsk! Ordered February 20, and March 9 already took from the mail. The cover is good. The back cover for the camera is very tight. It is necessary to make an effort to close and open it. But even without this, the camera is sufficiently protected by high frames.
The case is exactly as in the description, it was very afraid that it will not fit the yellow color of the phone, but I like everything, I will probably order more
Чехол очень приятный, цвет балдёж, окошко на камере ездит отлично! Пришёл довольно быстро в Минск за 2 недели. С продавцом не было надобности общаться. Очень довольна!
Everything is great, but on the inside there was a deep scratch, sent already scratched TC it was covered with a protective layer and in the delivery could not get hurt. But on the phone is not particularly noticeable a scratch. But I did not like that the buttons are pressed tight, I do not want to press them so hard
Классный и прочный чехол! Матовая поверхность очень приятная. Цвет очень нежный. В руке удобно держать. Заднюю крышку, которая закрывает камеру, можно снять. И если положить телефон, рельеф чехла защищает стёкла камеры. Очень довольна покупкой!