Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought it for everyday,wear and tear,for office commute.Perfect size and love the design!I get compliments on this bag daily.I won't mark down a star for this,but wish it had something sturdy on the bottom for better support.I cut a pc of cardboard,which did the trick!
It's super ! I really like it. Thank you!
Totally worth what i paid for it, especially for the sales season
Fast shipping, completely satisfied with the product.
I adored this rolling tote! I ordered this because I have to travel to various sites for work and have this enormous (and heavy) binder to carry around in addition to my purse, lunch bag, and anything else I might need to bring in. This waterproof rolling tote is so convenient and easy to use. My items are protected and all in one place, yet it is not too big and looks elegant and beautiful! I am so happy I found this item. I highly recommend!
I love, love, love these bags! I have bought a ton of them, for myself, for gifts and for spares. It is not for a lot of weight, I can’t imagine that it would be for the price. I use as an overnight bag, for the gym, and it is great on vacation to carry as a tote, then open up and pull if I buy things. I always keep one in each car, use one to travel for my personal item. Fits great under an airplane or plane seat. My mom uses one to carry her portable oxygen and extra tubing in. I had got her another, heavier bag for that purpose, but it was hard to get in and out of the car etc., where this is perfect size and collapses nicely, without the heavy support frame. I will always have a supply of these.
great shopping trolley, nothing too magical
No hassle, and the quality is fine
I highly recommend this bag and I plan to buy one more so that I have one for groceries and one for travel. OH! I almost forgot! I also used this bag while on a cruise and took it to the beach. It wasn't easy pulling through the sand, however, it was easy to fit everything I needed in one place. Then on the way back to the ship, I was able to buy way too many souvenirs and shove them all in this bag.
Bought this bag for grocery shopping in downtown Chicago. Needed a bag with good wheels, good holding capacity, and ability to zip close due to rain. All expectations met and it is a work horse. I have carried 12 pack seltzer water, two wine bottles, two large lemonade bottles, meat, cheese, fish, crackers, bread, salad supplies etc... in one trip. I like the outside pocket for my umbrella and sunglasses etc... I have also used this bag to pull two full size camping chairs to outside movies etc... Wheel are excellent and bag bumps up over curbs. Handles (two of them )are strong and good for getting on and off public transportation with a heavy load. Check the different colors on pricing as I got the black and white with good discount.
This rolling shopper is great! Since I am a local actor, I have costumes, props, make-up, purse, water bottle, etc. to take with me on a gig. Depending on what I'm doing, I am either carrying a tote bag in addition to a large purse, or week-ender luggage on wheels. The luggage piece was challenging because it had to lay down flat in order to open. Tote bags were heavy and awkward. The rolling shopper is wonderful! I can pack it up inside and side pockets, wheel it to the car, put it in the trunk and go! When I need something, I can just reach in and get it! I love this rolling shopper. I bought the houndstooth pattern and it is sharp looking!
Great for a weekend grocery shopping trips for the whole family
Perfect
eco-friendly and reusable - no need to get grocery bag every time, which is good. Go green.
I like how it's very light on its own - no extra weight even with all the fishing gear packed in the trolley bag.
Everything is perfect, satisfied at 100%!
I used this on a recent trip to Disney World with the grandchildren and it was so handy to start with a really nice tote to carry my umbrella, water bottles, maps and personal items.....then expand it and put the wheels down as it got heavy with snacks & souvenirs etc. Love it!
I love my bag! It does take awhile to unzip and expand but will hold quite a lot when fully open, and wheels along just fine. Also stands up on the little feet easily. Putting it back down is a bit tricky but also takes awhile. Still, really is a versatile bag and I love mine. Perhaps a strong fabric would be more attractive than plastic??
just as described, but I thought it's bigger
The items are in great condition. I'm really satisfied with the product!
I purchased this for my mom to used to haul her belongings to and from the pool at the local fitness club. She walks with a cane and everything was getting really hard to carry. The size of the bag and the wheels have really helped her get her stuff in safely without having to make her walking more difficult. So far so good.
This was actually a great bag to take to Comic Con. In years past we have hurt ourselves carrying around stuff during the day and hurt backs and shoulders. Found this and was able to bring it in like a bag, but then when we bought stuff, was able to quickly covert it to roll, and carry all our loot. Great little investment and held up. Will use for future conventions.
will try it out today :) quick delivery is cool
was delivered in 2 weeks. The quality is good. Recommend.
spacious and very bright