Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Качество на вид не плохое, сзади подушки имеется ремень для закрепления на сиденье, сбоку молния для снятия ткани, чтобы постирать. Вроде удобная ))
основательная
La calidad de la apariencia no es mala, la parte posterior de la almohada tiene un Cinturón de sujeción en el asiento, el lado de la cremallera para quitar la tela para lavar. Como cómodo)
Доставка посылки очень быстрая упаковка без повреждений упаковано очень хорошо я уже пользуюсь порядка наверно трёх недель немножко с деформировано сама подушка но свои функции она полностью исполняет огромное спасибо продавцу был отзывчивый. Всем у кого беда с сидением рекомендую я купил и не пожалел.
Estoy muy contento por la calidad del cojín. Soy de Brasil y el vendedor envió tan rápido. Realmente lo recomendamos.
Быстро. Не общался. Соответсвует описанию. Рекомендую.
Не плохо в дальней дороге когда затекает зрака
Rápido. No se comunicó. Corresponde a la descripción. Lo recomiendo.
Llegó doblado a la mitad y envuelto como paquete. Tardó exactamente 9 días desde el pedido hasta la entrega. Sangriento rápido. Lo probaremos mañana en el coche para ver si funciona.
Una buena cosa, compré en Dexter porque me dolía mucho la espalda a larga distancia. Vino rápido de Lituania. Ahora todo es súper, quizá ponga gomas de mascar por delante para que no se enoje con el aterrizaje. Y será el momento de intentar arrastrarme bajo la piel de la silla, si funciona. Recomiendo.
описание точное доставка отличная. Упаковка мягкая. После месяца пробы напишу дополнительное сообщение а сейчас доволен то что и рашитывал.
Descripción la entrega exacta es excelente. El embalaje es suave. Después de un mes de prueba, escribiré un mensaje adicional y ahora estoy satisfecho con lo que hice.
Подушка удобная в плане того, что не пережимаются вены на ногах, и попа тоже не затекает. Но все равно рекомендую делать разминку каждый час, чтобы не было застоя крови. Использую на Arozzi Toretta (программист).
La almohada es cómoda en términos de que las venas en las piernas no se presionan, y la popa tampoco se filtra. Pero aún así recomiendo calentar cada hora para que no haya estancamiento de la sangre. Uso en Arozzi Toretta (programador).
Me gustó mucho, coincide con la descripción, el seguidor lo recomiendo, muchas gracias!!!
хорошо упаковано.Бысрая доставка!!!
отличная подушка мне очень нравится
Хорошая, качественная подушка
Prekę pristatt greitai, kokybtempo atrodo Gera išbandagi komentarą pacildysiu. Rekomenduoju
Cómodo, grande, a simple vista hecho de calidad, por ahora satisfecho.