Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can bring it anywhere and my baby feels like she's home, but I want more colors
Got this Backpack a few weeks ago, and decided to share its benefits, if you still did not decide whether to buy it, you will definitely say yes after reading this) Pros of the backpack transformer: • portable changing station and foldable, perfect to use in hospital when my baby need to change diapers during this epidemic • waterproof and easy to clean • insulated pockets and multiple pockets • with carriage hanging stroller buckle cons... I don't see it!
I bring it everywhere! My baby sleeps in it, plays in it, and I change her diaper in it! The high walls create a perfect barrier from wind!
Nice traveling diaper bag but the zippers separate
I like the 'to-go' feature and how it folds up and turns into a backpack, although I have never used it outside my home so I haven't needed to use that part of it yet. My son WILL sleep in his crib, however, he likes sleeping in my bed with his father and I much more. So I will just sit this in the bed next to us, and.... BAM! He is fast asleep in minutes!
I was looking for a mobile diaper changing station. This seems to be perfect. The bag itself is beautiful. The bassinet portion is super quick and easy to set up, as well as spacious. My sixteen month old can lay down in the bassinet.
This is a wonderful product! I bought it for my 6 month old son, and he absolute loves it! There are lots of pockets and areas for diapers, wipes, bottles, change of cloths. Good size, durable, super practical, and the changing station is going to be fantastic as we travel a lot. LOVE IT!!!
Very cute look. It is very comfortable item for me, because we often stays for night in grandma's house and baby can sleep next to me on bed.
awesome for vacation or sitter with limited space!
Love this! This is going to be perfect for our grandson. I bought it as a safety precaution when he visits. Instead of putting him on a regular bed and circling him with pillows we can just put this on the bed and put him securely inside.
We bought this for a last minute trip with our 4 mo old and loved it. As we had an empty seat between my husband and I, we were able to lay this out and have our baby sleep comfortably throughout the flight (except during take off and landing of course). (The bassinet seats on the flight were already booked so we knew we had to take something with us) Was great throughout the flight and in hotel too!
I am so happy with this purchase. The diaper bag is durable, stylish, and lightweight. The material this bag is made from is great, it doesn't feel cheap at all. Highly recommend for anyone who'd looking for a great diaper bag with bed.
It seems pretty durable so far. Has great pockets. The reason for 4 stars and not 5 is because extending the changing pad/nap area is not something you can do while holding a baby. You need 2 hands.
Our baby loves this bassinet. Plenty of room inside the main bag and also plenty of pockets for extras on the sides. It is very useful for travelling and comfortable for the baby to sleep in. We love the design!
This is perfect for my newborn baby and extremely useful. It is also very portable and lightweight to take baby in and out and travel too.
This was perfect for my grand daughter to sleep in at the beach. She would play with the balls until she'd fall asleep.
We used this while traveling internationally! It's super convenient, especially as it folds up so compact. Our baby slept in it in airport lounges and wherever we stayed. Since our baby doesn't sleep in her stroller, this was great for us.
I cannot possibly say enough about how amazing this little invention is. I am a new mom who is exclusively breastfeeding and this has made all the difference for me. We put it on the bed so it is easy to just pick baby up in the middle of the night for feedings. We also take it with us when we are visiting family. During the day we use it when we are chilling downstairs too. It is so lightweight and portable. This will definitely be my go to gift at babyshowers!!
Very portable and lightweight to take all around the house. I liked being able to bring it anywhere and having a fairly safe place to lay my newborn.
Just got this for my newest granddaughter and we love it! It was super easy to set up and my daughter can move it from room to room. I am excited because she can also easily fold it up and bring it over to my house for naptime instead of setting up a pillow fort for her newborn.
The only reason I’m giving it 4 stars is because no instructions. It didn’t take long to figure it out but instructions to ensure nothing Is accidentally broken or put in place wrong, would’ve been great
This is one of the two things we can't live without if we want to have some decent amount of sleep during the night with our newborn.
This filled a gap in my baby gear. Needed a flat portable surface to place my newborn when I was in the kitchen or living room or even on my bed (my movement would cause baby to roll all over). It’s light so can carry baby & lift the bassinet with 1 finger of my free hand. Now baby can sleep wherever I am. Love that I can easily bring it to grandmas house too!
Love this! This is going to be perfect for our grandson. I bought it as a safety precaution when he visits. Instead of putting him on a regular bed and circling him with pillows we can just put this on the bed and put him securely inside.
I really wanted to keep this but my baby is long and 5 months old. We got this for traveling but he could not stretch his legs. It would have been perfect if we had bought this earlier on. I would definitely recommend to buy for newborn to 6 mo.