We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love these cups! They’re super cute and seemed to work well. Only thing I don’t like about them is that the white already has scratch marks on it. Wish the color held up a little better.
I was shocked by how well this product worked! Made a great gift and look forward to buying more!
its great!! Versatile!! Free shipping. Ordered and received in 2 days!!
I love how it will hold any can or bottle I drink.
Works well for bottles and cans - but it's leaks with liquid directly in the cup between the top lid and rubber ring. I also imagine this will get worse over time if the rubber stretches at all causing the top lid to seal less. Which is unfortunate as I bought it to directly hold liquid while floating in the pool. I like the color and it shipped earlier than expected.
Super fast shipping. Love the product!!!!
Works like a charm! Keeps my drinks cold while I make supper and take care of the kids.
They look exactly as depicted on the website, they came very quickly, and they appear to be of good quality.
Keeps my beer ice cold and looks great. The threads for top portion can be a little tricky to start right.
I love these can coolers! We have a few and they keep our bottles cold for hours! And our hands dry
I absolutely love it. I live in SWFl n it doesn't matter if your drinking water or beer, your drink will stay ice cold from start to finish
This cooler keeps your drinks cold for so long! The best part about it is that it fits all sizes of cans and bottles.
A littler bit taller would be better.
Love this drink holder. I use it for the skinny cans & bottles too. I have even bought a few for gifts for my friends that are drinking out of the skinny cans now.
Best cooler ever! My boyfriend has one too. We both love them. They keep things cold for a VERY long time. They fit really nice in cup holders also. We are thinking of buying these for gifts for our entire family.
Haven’t gotten to test the time it keeps a drink cool when outside, I live in FL. But I am SO HAPPY this fits a 12oz bottle of beer, a 12oz can of beer and my slim cans such as White Claw. The fact that I can use this for all my drinks it’s so awesome. I would highly recommend it.
I find that this works well for keeping my soda's colder, longer. It does the job i needed it for. The only I took a star off, was the rubber holder at the top. On mine, when i push the can in, the rubber grip at the top actually rises up due to the pressure of the escaping air. Whatever was used to keep the rubber grip in place appears to be sub-par, as it doesn't stay in place. Other than that, works to keep the drinks cold.
Fits all normal size cans, bottles and thin cans. Great for the beach or sitting outside in the summer!
Great can cooler! It keeps my Bush heavy as cold as your mother in laws heart.
Finally I got this for my canned drinks. It's been keeping my drinks cold for few hours... Tried and tested. I don't like putting ice cubes in my drinks as ice will dilute it.
Used this several times, it does keep canned drinks cool, also like that it can be used with other plastic drink containers with the provided insert. Bought one as a gift too
Keeps our beverages very cold. When sitting out in the HOT sun to sunbathe, it keeps a beer cold for over 20 minutes. I place the beer in the shade under my lawn chair though. Highly recommended to keep any beverage cold. Holds the beverage very snug.
Nice! helps me a lot
I bought this set for my daughter and her boyfriend. I added their names to it from another vendor. They hold bottles and cans. My daughters drink was left out on the table overnight, and it was still cold.
I really wanted a nice coozie for pounders... this one is "almost" perfect. Construction is sound, it keeps beverages cold, threaded cap looks like it will last. The only problem is that there is excess play laterally inside the coozie. I traced the opening and cut a piece of cardboard to fit. Problem solved with a little leg work.