Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lots of space. Love the changing table/ bed. Does need much set up. Only problem i have is closings it. Need a faster/ easier way
The diaper bag is good for long trip or two babies. It can hold a lot. The strap is so soft and wide so moms won't be tired easily. I extremely like the pockets for bottles, no need to worry about the bag will get wet because of cold milk or drinks spill out. Like it!
We've used this many times for a safe infant sleep station in our RV bed and also in a hotel or condo while on vacation. We position this between my husband and I on the bed and our son sleeps just fine.
I absolutely love this product for traveling! We took it all over Europe with us and it was perfect for co sleeping in hotels and also for poolside naps and anywhere else you can bring the babe with you :) very happy with my purchase !
The bag is good quality I disliked the fact that the cushion tore up after I washed it
Absolutely buy this! Possibly THE best baby purchase I’ve ever done. I put my 2.5 month in there with the canopy and the toys and she stays entertained for a long time (she used to want mom only before), and then when I notice she’s getting sleepy, I take the toys on the canopy off and she falls asleep BY HERSELF, which she never used to do before. We use it as a cosleeper which is great, and it’s so lightweight that we bring it downstairs on the couch during the day. We haven’t traveled yet, but needless to say, this bed is following us wherever we go because it’s the best thing ever!
Easy to move since it’s super light yet large and easy to clean since it is waterproof. Love this purchase!!
This would literally be the best baby travel bag in the world. The material is thick, completely nylon inside to wipe clean easily, and even has a bottle compartment that keeps bottles cold/hot. Lots of pockets and space. And the price is really great. I 100% recommend this bag to traveling parents!
I bought this for my son and his wife for the new baby. They love it, they use it in the living room during the day, also they take it with them every place they go. It is great to have a bed for the little one anyplace they happen to be.
I’m obsessed with this diaper bag! The color was exactly what I was looking for. I love how durable the fabric feels on the bag, especially the backpack straps. There’s ton of storage inside and outside. My favorite part is the portable changing station, although it is hard to fold back up once opened. I do wish the straps to hang the bag on the stroller were longer and a stronger Velcro but overall I’m very happy with my purchase.
The best part of this bag is the sleeping feature. We use it everyday just at home. Can’t wait to try it out when the world is safe again to be outside.
I was looking for a comfortable and easy to carry bed style to travel with. I love that idea that she have the same place to sleep no matter where we go and the most important is that don’t need to worry about here rolling off The bed. Definitely recommended the best solution I found for traveling with baby’s!!
Just got this for my newest granddaughter and we love it! It was super easy to set up and my daughter can move it from room to room. I am excited because she can also easily fold it up and bring it over to my house for naptime instead of setting up a pillow fort for her newborn.
Took this on a trip when baby was 3 mo, worked great as a bed and then could carry it like a backpack down to the pool/beach to keep baby safe and comfy.
I gave it as a gift to a new Mom and she lives it - not having to take a million bags with her everywhere she goes. Bed, diapers, wipes, bottles, even a change of clothes can all fit in one bag...
It is a nice bag, but I is so huge. I didn't expect it at all.
I can bring it anywhere and my baby feels like she's home, but I want more colors
Got this Backpack a few weeks ago, and decided to share its benefits, if you still did not decide whether to buy it, you will definitely say yes after reading this) Pros of the backpack transformer: • portable changing station and foldable, perfect to use in hospital when my baby need to change diapers during this epidemic • waterproof and easy to clean • insulated pockets and multiple pockets • with carriage hanging stroller buckle cons... I don't see it!
I bring it everywhere! My baby sleeps in it, plays in it, and I change her diaper in it! The high walls create a perfect barrier from wind!
Nice traveling diaper bag but the zippers separate
I like the 'to-go' feature and how it folds up and turns into a backpack, although I have never used it outside my home so I haven't needed to use that part of it yet. My son WILL sleep in his crib, however, he likes sleeping in my bed with his father and I much more. So I will just sit this in the bed next to us, and.... BAM! He is fast asleep in minutes!
I was looking for a mobile diaper changing station. This seems to be perfect. The bag itself is beautiful. The bassinet portion is super quick and easy to set up, as well as spacious. My sixteen month old can lay down in the bassinet.
This is a wonderful product! I bought it for my 6 month old son, and he absolute loves it! There are lots of pockets and areas for diapers, wipes, bottles, change of cloths. Good size, durable, super practical, and the changing station is going to be fantastic as we travel a lot. LOVE IT!!!
Very cute look. It is very comfortable item for me, because we often stays for night in grandma's house and baby can sleep next to me on bed.
awesome for vacation or sitter with limited space!