Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cracks look much better after the repair. At first I wondered why the apparatus was necessary and it looked complicated. It's not too bad and I realize why it is necessary now. One crack is hardly visible. This is way cheaper than taking it to a windshield glass repair place. I suspect it should hold up fine, but will update my review if not.
Kit was easy to use having read the directions first. I could probably have achieved even better results repeating steps 4 and 5 a third time on my bullseye type windshield damage but it didn’t appear necessary during the resin application step at the time. Overall I’m impressed with the results and would purchase this kit again.
This kit is a really easy repair.
For a first attempt, I’m really impressed with the ease of use, results, and cost.
I live in Washington State, the roads are really bad, rocks chip windshields left and right, from motorists who don’t have mud flaps. At first, I didn’t think this would work but……….Let me show you with images, and no I am not being paid by anyone to do this. I stand by a product when it works. Took 3 times, make sure that you find the pin hole of the crack. My case was “bullseye” effect.
I had an 8″ long crack in my year-old car’s windshield. I followed directions and this product worked pretty good. No one would know there’s a crack there, except for me. It’s more like a hair laying across the windshield now. Hope it holds up for a while. Before and after photos. Worked for me.
Good product for small cracks or dents in the windshield.
I recently had a chip in my windshield and decided to try this product out. The directions were somewhat confusing, but it helped out somewhat, and the chip looks better, but not perfect.
I successfully repaired a small chip on my windshield with this repair kit. The instructions were easy to follow and the kit includes everything that you need. The end result was really good, as if the chip never happened. I am not sure if I had a big crack whether this product would work as good. I’d recommend it to anyone that is willing to undertake a do-it-yourself small project and can follow simple directions.
Great product! Fixed my star chip easily and it’s hardly noticeable. Someone one here mentioned that it now looks like a small hair is on the windshield. I would say that’s pretty accurate. Unless you look for the chip, you will never see it. I used my finger in the photo to show where it was since it was hard to find it with my camera.
The product was very easy to use. I bought it for a unique application just to see if it would work on repairing some cracks in my stain glass on my front door and it really works!
My damage was minor and although I feel the repair wasn't 100% perfect, it did help reduce the damage and kept the window from cracking further. I would buy this again.
This always fixes the little cracks and dings on my windshield. I've found that you want to keep an eye on them after 9-12 months. Had to refill one of mine that started cracking after a year. It's very easy to use and usually you won't use a full tube in one go.
A fix it glass place said they couldn’t fix my cracked windshield but this product worked better than I thought, so no need to buy a new glass
Got hit by a bouncy ball sized rock, which left cracks on my car. This kit fixed it well enough that it doesn't draw my attention. The repair has lasted and looks good enough
This is a great product for the money. Saved me a lot of money by fixing the windshield instead of replacing it.