We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product. Cooks exactly as advertised. Absolutely smokeless, thanks!
It is GREAT. It does everything they claim. No smoke. Chicken, steak vegetables are are wonderful. Well worth the money
Thumbs up! Works and looks as described, fast delvery, thank you!
Cooks good and fast but cleaning is not as easy. Storage is challenging but food comes off grease free.
Great price and product but not smokeless.
The wife loves this product. Easy to use, easy to clean. I would give it 6 stars if possible.
Love the grill but doesn't clean as easily as advertised.
Love it. Burgers come out great. Cooks like a gas grill and no smoke.
Got it in mail yesterday, fixed steaks on it tonight and was outstanding!!
Nice item to cook up something quick in house.
Grill does work well, as described, except it is not totally smoke-free. There was some smoke, but not a whole lot. Grill got hot enough. I cooked pork chops on it, and baby-back ribs. The taste and smell was wonderful! Just like if I had cooked them on an outside grill. I am very happy with this grill. And it was a great price as well!
Not completely "smokeless", but greatly reduced. The grill surface isn't as easy to clean as expected. But does the job. Recomend it!
Bought this for my dad as he moved to an apt. So no BBQ allowed even on balcony. He loves it and still makes THE BEST STEAKS!!!
My husband loves it. He cooked hamburgers & tomatoes same time. I would recommend it to all. It does what they say!
I rarely write reviews but I am so excited that I found this grill. I bought one for a friend as well and she thanks me on a daily basis! It’s amazing, so easy to clean and it cooks perfectly. I’m grilling steak, seafood, veggies, you name it, and all to perfection!
This is perfect for my kitchen. It is not smokeless, but the smoke is minimal. Easy to clean.
Love this product! Can't really cook thick meats on here without taking 10 hours but thinner meats are great, especially burgers and shrimp!
Great device, nice grill marks, hardly any smoke, and tasted delicious! I put it on top of my flat top stove so I could use the range hood for ventilation, but there was very little smoke to be seen! Clean up was a breeze, I just used a sponge with warm water and Dawn dish soap, in fact I could just spray off all the greasy stuff off with my faucet sprayer! Next time I will grill some burgers, this makes grilling simple and fun!!
Love this grill. I’ve had it for two years and have bought many as gifts since I bought mine. The only thing that’s a kind of negative is cleaning the top of the grill. I soak it in hot sudsy water for at least an hour and use a scrub daddy sponge and it comes clean quickly. I also use a piece of foil over the bottom pan so there’s no clean up there.
Not used it yet, look very high quality, fast shipping.
I love my grill. Salmon and chicken skin gets crispy. Burgers get nice char. It beats standing outside at the BBQ. I can cook other items while the grill is cooking my protein.
Ran it through the dishwasher first and let it dry completely before turning on. Turned the dial to between medium and high and let it get hot. Seasoned my steaks and put them on. Got the instant sizzle but no smoke. Cooked about 4 minutes then turned. Got the same good sizzle and the aroma was amazing. Still no smoke - just a tiny bit of steam coming off the meat. Cooked for the same amount of time and served. I did have the grill under a window just in case but did not have to open it. Wound up being one of the best tasting, most tender steaks I've ever grilled. Cant wait to grill salmon on it!
This little grill is pretty amazing. It's truly non-stick and smokeless!!
Perfect to use at home!
Though, the delivery is a bit slow as the stock runs out but its worth the wait! It's amazing to use really :)