Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice portable tense machine, two factors kept this from a 5 start review. 1) it comes with a remote and without the remote the device no longer works. There are no buttons on the device itself other than the power button. 2) the pulsing settings are too simple and only allow you to change the intensity. If you could change the pulse pattern this device would be a lot better. I find my neck loosening up with one pattern only to feeling slight pain with the pattern change.
I recently bought this Neck massager, and I really love it. A very good product offering excellent value for money. It has 3 massage modes-all of them work beautifully. It combines three types of relief: acupuncture, knocks, and massage. My favorite one is the automatic mode, and the massage mode worked the best for me. The fact that you can increase and decrease the vibration according to your liking is really cool. If you like a little heat with the vibration, it has a button to add that as well. Just the right neck massager for you when you want to relax after a hard day’s work. It’s comfortable and good looking.
Works but doesn't hold a charge very long.
The appearance of massage instrument is delicate and compact, simple and easy to operate, it is very easy to get started, charging is also very fast, and there are a lot of gears, suitable for different types, specially bought for the wife, she likes it very much, its is used in the office at ordinary times, and it is alleviated to some extent after two times. Tell me about the feeling. It's a really good massager. It's comfortable after use and of good quality.
I though I received a broken product. However, I just misused it. First of all, I need to gently wet my neck area before putting on the massager. Then, push the start button. I feel comfortable to use this neck massager, and it feels like electricity flows through my neck, relaxing my neck muscles. This neck massager has a U-shaped design, which can fit almost everyone’s neck. And come with a remote that can control 15 different power levels and 3 different massage models. Most important, it comes with a heating mode. I like it white color. I like it light. I like it comes with soft cushion. I like it easy to use. I like it can relief my neck pain. The overall quality is good. I really like it.
The massager is good! I liked it! immediately turned on a strong mode because such procedures did constantly in the hospital, After 15 min, the signal paged and turned off!!!! I liked everything very much. I recommend to buy a massager and store as it pleases both the goods and delivery. The remote is very convenient! Thank you so much!!!!
Love everything about this product! Helps to relax my muscles in my neck and shoulders.
This little gadget took a little getting used to at first but after my second use, it felt wonderful. Fits comfortably around my neck and the heating function feels amazing. Simple operation and the instructions were easy to read. The beep sound is loud so I can be sure that I can hear the modes changing or the unit turning off. The auto shut off after 15 minutes was a nice touch as well. Small and low profile makes this easy to take with me when I am traveling.
AMAZING! This neck massager is very good quality and does a great job relaxing the neck and shoulders. It warms up very quickly and is easy to control the strength of the pulses. I HIGHLY recommend the store who did a great job communicating and did a great job with the packaging. Try it out, it's definitely worth every penny :)
Saw on Instagram an add about this product, bought one, has been delivered faster than thought and it works great. Even my mother who has cervical pain it helped her to relieve her pain. Recommend store and product.
It's very nice packed and quality looks very good. I tried it. It works also good.
Came very quickly, in two weeks. Everything works. Heats and massage current discharge. Well sits on the neck. Pleasant sensations, helps to relax the neck. Thank you!
It's all working. the whole family likes it. Happy with the purchase. Thank you
Been working from home for several months due to COVID-19 and without proper seating setup as what I have at work, I started to have issue with my neck.. came across this when searching for gadget to relief neck pain. The item came partially charged and I was able to used it right away and liked it within first few minutes. :) this massager is very light weight and just comfortably sitting on my neck. As far as actual massage goes, it’s great with 3 different modes and several intensity to choose from. Recommended
Appears to be a quality product. It works but heating isn't quite good. Will add review on effectiveness after using it for some time.
For the price it’s not bad. It has good power. And seems to do the job. The beeper when you change speeds is loud and annoying. Other than that seems to be ok.
I get a lot of sinus headache and tension in my neck. I use this upon waking and before bed. It has helped me out so much since receiving. Very happy with purchase.
Good product, everything is fine. I like the feeling when turn massager on, relaxing. Arrived in 10days that is super fast! Recommended!
The product looks exactely like the description and the pictures! Very nice soft touch. Works perfectly fine.
Purchased for a stiff neck awaiting medical review. Works well once the instructions are carefully understood. The heat feature is nice. The different modes are difficult to discern which once is operating but still the gadget is great!
I buy this neck massager for myself because I often sit at front of computer to play video games and that make my neck always feel Street. This electric pulse neck massager helps to relax my neck muscle and reduce my neck pain. Right now, I used it every night to relax before to bad, and it works pretty well. There are 3 different modes and 15 levels of strength to choose from. It's very easy to use, and also come with heat function. It looks pretty, great quality,, and with affordable price. No complain.
Seems to work great! The family likes it. Just hard to position with the muscles in your neck to your shoulder. Stays upward a bit and I wish it did not. The heat part is very nice. Relaxing!
The neck massager works great for my mom. My mom always have neck problem and she got pains all the time with her neck, so I decided to buy the neck massager as a gift for her. She loves the massager and she said it really release her pain after only one time use. There are 3 treatments in 15 minutes, but they are very effective and there is heat option. Also, my mom said she can control the strength of the pulses, so it wouldn’t be too hard sometimes and it is very convenient too. Overall, the massager is worth of 5 stars
I really like the look, it works good. The remote could be a little bit better quality.
Bought this for my sister whose job entails physical labor. Many nights she'd come home from work with sore neck and shoulders. She was skeptical anything would help and was excited to find this did. She's been a regular user (2-3 times at least per week) and is very pleased. Easy to use - the vibration and heat relax neck and shoulders enabling sleep. Would recommend this without hesitation.