We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Controller looks and feels awesome, but somehow not compatible with my phone. Didn’t bother check it before, and now i’m returning it.
Contains the phone base with an attached joystick, very well
I gave this as a gift and my cousin loved it! This comes in very handy when playing COD. It fit his iphone xr perfectly and the fan works great. He did have to remove the phone case to be able to use it but he didn't seem to mind since he immediately started using it and playing.
My buddy bought a nice expensive one for COD mobile and he hates it! Ended up buying this one after he saw how awesome and how I became dominating with this controller! Definitely recommend! Gateway prices and a great product!
Great idea! Comes in a good package, fits perfect for my iPhone XR. Great for Call Of Duty mobile. Great item to purchase I would highly recommend this controller!
Changed the way I pay my mobile games. The fan definitely keeps my phone cool. The battery has a decent life span. I just always keep it charged when not in use. No complaints
This controller has really stepped up my mobile gaming experience. NGL works finer, than I expected.
Great little controller. Allows for longer game play and less hand cramping, very ergonomic. Easily fits in my bag for in the go gaming. Would reccomend for shooters.
I bought it for playing Stadia and other streaming services. It fits my Google Pixel 2 xl perfectly. When attached it's more comfortable to play than a Nintendo Switch. It works well with Android games too.
I can't express how excited I am to have this amazing little piece of tech. Pros: IT FITS MY RED MAGIC 5G - this phone is HUGE so the fact that it fits is the biggest pro for me Button mapping is simple and intuitive. Very lightweight Cons: I wish it had more mechanical feeling buttons.
Fast shipping and good quality. Holds phone fine and even cooling a little.
Overall it gets the job done, the placement of the buttons are a little off I think, not for left handed.
Works perfectly fine with android phones.
Playing claw with a phone is hard. This enables you to scope and fire without limiting mobility at the same time. It takes some getting used to, but now I can’t play without it.
Bought this to use with COD Mobile on my Iphone 7 plus and works great! Just know you have to take your phone out of the case if you want to use this controller.
Can not describe how much I love this controller! Works great, and the fan on the back helps keep my phone cool. This is a must for any mobile gamer!
Battery for fan lasts for a long while. Some phones it holds them weird. But otherwise taking the case off is worth it when using this.
It’s a nice little device and easy to use. The fan actually does a good job keeping my phone cool and performing at its best.
The fit is a bit off for my hands but overall has everything you would want from a phone grip. Very good.
Love this game remote it’s easy to use not hard to figure out. Batter life is amazing. Keeps my iPhone XS Max cool.
My son loved this! Fan helps prevent the phone from overheating so he can play for a long period of time.
This thing is pretty awesome and cools eeethe phone like crazy. It also allows you to charge and not block the ports
I love it. Im dominating the COD app now. Works great with my Note 10 plus out of the case.
This works great for playing pubg mobile. When I’m. On lunch break at work!
It is a no brainer that this product is 5 star rated. I had 7-10 kills per match guaranteed after playing with this for a while! But i have a slight doubt the left joystick imitator will break easily! If that breaks, i will update my rating as a 3 stars! Till then, it is a 5 star product for sure