Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So soft and so cute, always brings a smile to my face. Very well made too, worth the price!
The order came quite quickly, corresponds to the description, I liked everything, thank you)
I'm very pleased with this product! I bought this as a present for my girlfriend and was surprised by how large it is, which makes it perfect for hugging! The stitching, materials, and detail of this avocado were of wonderful quality and the cute little face has the most contagious smile!
This is one of those products its hard to review because there isnt much to expect!!! But anyways, my gf tagged me in a post with a picture of this exact same avocado. Its smaller than I thought but its really cute and soft and my gf loved it so im happy with the product.
My mom is a cancer survivor and when I got this for her, had no idea how much it would make us both laugh and smile!!! We both love avocados, but the adorable personality on the face of this particular pit cannot be understated. TOO CUTE!
Cool toy! came for 2 weeks!!:) soft and pleasant to the touch, the size corresponds to the description, does not smell anything. Only the tail, here, not in the place where the store is written, so 4⭐
I had seen these stuffed avocados when I was at an arcade in a claw machine with my nephew. We were trying to get one to but weren't successful. So happy they sell them on here. I was worried it would be really small but it was a pretty good size. My nephew loves it. Thank you!
It's super fluffy and cute. I bought it for my brother and he adores it. If someone loves avocados or slushies or both, this guy is a good choice. Oh, but do keep in mind, this Avacado is not a small plushie nor is it super big. It's medium sized, big enough to cuddle and squish in your arms but small enough that it's not a pillow.
Much better than expected. Best qualitative, odorless, very cute, fluffy and soft. I recommend!!
Very nice and soft. It doesn't smell anything. Perfect.
Super cute and soft. We have it as a baby gift. Now I want one for myself.
Delivered intact. Corresponds to the description. I indicated the wrong index, but the store settled everything and the order came. Thank you seller!
My wife loved it. She saw one exactly like this one, but bigger at a store, but she was looking for something not as big, so I went online trying to see if I could find something similar. When I gave this to her as a gift, she was so happy. She definitely loved it.
I love it!!! The size is perfect for the price. It’s so fluffy... I just love it! I made the purchase without consulting my husband lol.
Bought it for the girlfriend, she absolutely loves it. It's super cute and feels to be built very well.
This was absolutely exactly what I was hoping for. It was a gift. They love it. Very cute, well stitched.
This was a gift for my daughters 13th birthday. She loves these little plushies. I thought it was a little small for the price but she loves it. It is actually well made and extremely soft. One of her new favorites.
Excellent quality, very fast shipping, funny and ultra cute guy!
The material is very good, soft. Bright color. Sent very quickly.
I bought this to bring to work and keep in my office. The students I work with LOVE it 😉
My little girl loves her "Abby-cado" takes it with her everywhere. "It's so soft and I love her, you'll probably want to get one." Direct quote from my daughter.
This is a perfect gift for my niece, she loves avocados!! This pillow is really soft and most of all it is probably the cutest pillow out there!
This is the cutest little avocado I've ever seen. It adds a little pop of color to my room, and I love it! It was a bit pricey, but shucks its so cute!!
It's very soft and cute. It's not too big and not too small. very good!
I bought this as a gift to my young daughter, the plush is very soft like a teddy bear and she loves it, it is now one of her favorite toys and she hugs it everyday. Highly recommended.