Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy bien empaquetado.
Посылка шла месяц. Отправили СДЭКом. Заказываю лаки у этого продавца уже 2 раз. Они маленькие но качество вроде нормальное, если для личного использования вообще отлично.
igual a la descripción, buen vendedor. El color es exacto al que quería y a un precio bueno
прям крошки пришли, не растекшиеся. Жидкие очень, на деле не пробовала
Me ha encantado todo! Los botes son pequeños pero hay que darse capas muy finas para que quede bien! A ver cuanto me dura! Pero en principio estoy nuy contenta
¡Calidad increíble por el precio! Las botellas eran más pequeñas de lo esperado, pero tiene mucho producto. Recomendaré comprar más de una botella a la vez si crees que vas a usar los colores a menudo. Los colores también son extremadamente pigmentados y lisos.
Todo es como en la descripción, el paquete tardó 1,5 meses, no se pudo rastrear, aún no lo he probado.
Lo pedí el 25/08 y lo recibí el 15/09. Las botellas son pequeñas, para mí como mi favorita serán suficientes. Me gusta la calidad de rosalandia.
В два слоя всë отлично перекрывают. Как всегда пришли быстро, продавец всë правильно положил по списку.
Шёл месяц примерно, цвет отличный. В деле ещё не пробовала.
La orden llegó en un mes, el barniz de gel es bueno, la pigmentación media, la consistencia es grasa
Я заказывала 4 цветных лака и базу с топом. Заказ шёл месяц до Кемерово службой доставки СДЭК. Лаки пришли в защитной упаковке, целые. Всё соответствует описанию товара. Я попробовала накрасить ногти, цвета похожи на цвет с изображения товара. Покупкой довольна. Продавцу 5 звёзд.
Лак отличный. Заказываю не первый раз. Отличные цвета
Horrible, pedidos el 14/07 y recibidos el 11/10. Casi 3 meses. Hablé con el vendedor y me dijo que esperase pacientemente. Esperaba esmaltes pequeños pero no taaaan pequeños aunque por el precio es casi lógico. Vienen muy bien empaquetados. Falta probarlos y ver la duración.
цвет как на картинке. не ожидала что прям такой маленький будет.
29.06 заказала, 07.08 получила. лак как всегда хороший, единственное цвет не соответствует фото на палитре при покупке. ожидала немного другого
La orden hizo 03,09 recibió 05,10. Seis meses en la aduana. El color es bueno como en la foto. Gracias.
Todo como en la descripción. He estado usando Estos barnices durante varios años, cada vez que lleno un rango de colores. Esta vez uno de los 10 pintauñas no venía bien cerrado, un poco derramado en el transporte pero no es crítico. Definitivamente lo recomiendo. Compre a este vendedor, no se arrepentirán.
большое спасибо, все пришло! давно покупаю эти лаки, очень нравятся ! шло два месяца в Пермский край
Лак соответствует цвету, бутылочка маленькая. По плотности пока сказать не могу, как накрашу ногти, дополню отзыв.