Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Botella de agua ordinaria y otros. Es adecuado para entrenamiento. Dentro hay un tipo de tamiz y bolsas para eliminar olores desagradables y secado
La botella está a la moda, limpia y bien empaquetada. Valor por dinero y vale la pena comprar. Esperamos comprar otro pronto. Altamente recomendado
A SF a 9 días que es inmensamente complacido pero fue con China ¿Para mí es muy? Foto en el gato para hacer el tamaño
Me encanta, la calidad es súper Order de nuevo Bien embalado
Muy excelente.... Servicio al Cliente gracias
Calidad a la altura. ¡Muchas gracias. Embalaje para 5 +. ¡Muchas gracias!
rápido envío producto muy buena calidad recomendado producto y vendedor
Hermosa botella. Entrega a Brasil súper rápida. ¡Gracias!
Muy satisfecho con la calidad, Los colores son el mismo, como se muestra en la descripción ¡De plástico es super! Pequeño filtro de la menta, por ejemplo, que se sienta dentro Estoy muy satisfecho, ¿Gracias a el vendedor?
Hermosa calabaza felicitaciones a vendedor encantador y buen producto recomendar muchas gracias al vendedor
Es bonito y cómodo, combina con la descripción, es el cuarto que tomo de varios tamaños, escuela x perfecta, trabajo y ocio
El producto es tal cual como se ve en fotos, es de un material firme, y no se filtran los líquidos
Ultra rápido y entrega de productos con muy alta calidad Gracias y siempre le gustó a
Buena botella, un poco caro. Vale la pena comprar durante el festival de compras con descuentos.
Todo bien
¡Llegó muy rápido de muy buena calidad! Como siempre... perfecto. Ya he pedido cinco Gracias. Zach
El producto llegó intacto, se ve bien, por el momento estoy muy contento de haberlo pedido. Me gusta mucho el color y para mí 1L si es de muy buen tamaño (gimnasio, caminar al aire libre, viajes cortos).
altísima Calidad.
Me gustó mucho la botella! ¡No huele a plástico! La calidad es muy buena! Recomiendo! Gracias vendedor!