Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y'all I have been cleaning my bathroom and grout with my hands and toothbrushes!!! And sadly the grout in my house was not taken care of prior to us and is filthy. I have not been able to get the stuff clean, till now! Tried this out on one of the showers grout last night and WOW! It's the cleanest this shower has ever been, I just sprayed my cleaner let it sit as it instructs and then went over with the dill brushes. Super simple and super quick. I did tire out quickly as I have zero upper body strength and this does require you to hold and operate a drill. Overall this was the best purchase I have made in a long time!
Great for scrubbing tubs, shower stalls, and tiled walls and floors. Love the different size brushes. Wear goggles, old clothes, use a cheap shampoo on the brushes with a bucket of hot water to wet down the surface you're cleaning, use a "cordless" drill, so you don't get shocked, and scrub away!
Ordered this to clean the grout in a ceramic tile shower. Received these tools and they are exactly as they are described in the details and specs. Simply install the brushes into the chuck of a cordless drill and start cleaning. Makes quick work of soap scum and even the pebbles surface of the bottom fiberglass tray in the bottom of the shower. Shower looks as good as new after only a few minutes of work and did not have to have to break a sweat like before.
After the job was complete the brushes looks as good as new and are ready for the next cleaning job. May try it out next on the wheels of our cars.
There was a dark stain in the throat of my toilet that was seeming impossible to clean. In the 9 years I've lived here I could never get it clean because the opening is too small to get a hand into or enough leverage with my fingers. The small end bristle brush of this set was perfect. I cleaned the toilet flushed a couple times to rinse, and then turned off the water and flushed once more to drain the bowl. I put cleanser down the hole, and then went after it with the brush, there are still two tiny spots that just can't be reached, but finally it looks almost as good as new. To disinfect the brush, I cut the top off a small water bottle and filled it 1/2 way with bleach, put the brush in and let it sit for a few minutes, then rinsed with water. I used the bleach to then disinfect the toilet bowl.
This is awesome and cut down time significantly with cleaning a natural stone shower. I had to use a slim brush to get into the corners, but that is no big deal. I HATE cleaning the restrooms and this cuts down the time on the toilets and showers. I even put a good amount of pressure down while cleaning and this held up. No bent bristles. the included extension is great and sturdy too. Will use it with more than just the brush heads!
Wow I’m very pleased with the capabilities of this drill brush. I had my 10year old kitchen aid foster over . It had baked on caked on grease and you name it built up in it on it all over. I used bar keepers friend and with this drill brush and it blasted through the grease. I did have to move much the only thing I had to do was move the drill around other then that the drill brush did all the work. I would recommend this to everyone. This makes cleaning fun and easy.
Welllll where has this been my entire life? I have tried every product and even razor blades on my soap scum.... THIS finally did it. Love the xl long attachment as well. Ordering more for other options! Also, the flat large yellow on works best on soap scum. if you just hold it down and run it over it. The others were good for small corners in shower. I just rd a few squirts of soap scum remover, and had a washcloth on hand to wipe it and assess my progress. There is NO other product that makes soap scum go away. Now to buy a lighter drill to make it all even easier. Def recommend this product.
Love it! It can be a wild ride so strap yourself in for a deep cleaning. Don't forget safety goggles! You need them! I found that out the hard way, but luckily I was only cleaning with diluted vinegar. I got this to get my husband excited about cleaning the bathroom, but he wasn't fooled. At least it makes cleaning easier for me!
How have I lived without this? I used the heads to clean my shower and my cabinet doors in my kitchen. I am using different heads for different areas of the house. My kitchen cabinets are painted and I was scared that the power of the drill with the coarse brush would take off the paint but it only happened once. It was my fault. I pushed way too hard and the drill went on its side and the base of the brush went on the cabinet. Oops. I love these. You need to buy.
They work for their designed purpose but you have to put some pressure on it for deep cleaning; repetition didn't work with an uneven (grain) bathtub floor that was caked in old dirt. I eventually had to use a course scrubber BUT.. It worked very well on sinks and level surfaces with repetition. Glad I have it in my arsenal of cleaning supplies.