Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pink piggy shape is very cute, the material is very good, there is no peculiar smell, the bubble is very smooth, there is no leakage, the operation is simple, the baby especially likes it
My wife and I got this for our daughters' birthday party this year. They loved it, and so did the other kids who came! Well worth the money and the happiness it brings to little people.
It does a great job blowing lots of small bubbles. Just be careful when you fill it. It doesn't have a fill line and can easily be overfilled. Nothing bad happens except for the bubbles spilling. Not a big deal if you're outside. Other than that, it lots of fun.I like it very much
Great toy for kids. Children like this music but I think it's a bit loud. It already has soap liquid inside. Funny thing, I recommend it.
My daughter loves this bubble machine. She likes to bring it to the park all the time, and run around the back yard with the bubble machine running. It is small and cute but well built ,it's very simple to use. One button on and off control. The battery life last for long time.
The bubble machine I bought is so cute.After coming back, my baby would not let go of it. I was very satisfied with the way he could not put it down. The happiness of a child is so simple.The bubble machine also comes with special bubble fluid, which is perfect.
This is a toy bought for my children. It can spray colorful bubbles. Children like this lovely little thing very much. It also flashes beautiful lights, children's music and great toys, which are recommended to everyone.
Can give the baby happy bubble machine, the baby likes to listen to the music can also come out a lot of bubbles, very beautiful, and the use of non-toxic non-harm material, very suitable for children to play!
Such a cute little toy! My daughter played with it for hours! I am going to buy a few more. Highly recommended!
One-button bubble machine, super easy to use, children like it very much. The soft lights and lovely music have greatly attracted the attention of the children, and the children are particularly happy to play, with good quality and low price.
This bubble machine is simple to operate, easy to use, there are beautiful lights and lovely music, babies like it very much, and this is also a very safe, stable, non-toxic product! Perfect for babies to play with!
This thing is super cute for kids. It's fairly small but still pushes the bubbles out everywhere. The kids play with it almost every day. Weve started making out own bubbles since they use it so much!