Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a car vacuum, it works fine. Not nearly as much power as my home vacuum, but its a lot more convenient, efficient and does what it needs to do.
Great unit! Smaller than I thought, but perfect for cleaning out our vehicles. We have a Dalmatian and she sheds really bad, but this thing is wonderful in getting all that out. The attachments are a bonus and extremely helpful when cleaning the hard to reach areas. I highly recommend.
This little vacuum is the bomb! I just got a new car with black interior, so as you might imagine, I can see every little speck of dirt etc. Using this car vacuum, every speck quickly is taken care of. The cord is long enough to reach every part of my SUV, and the attachments are all useful for different areas of the car interior and floorboards. The filter is easy to remove and is replaceable with the free filter provided. There’s also a little brush included to help dust any debris getting caught in the filter.
You may also wash it by hand. The suction power of the vacuum is pretty strong and with the attachments, it makes the job even easier. I use the brush attachment to get my seats and areas with cat hair, and the hose type attachment for little cracks in the doors, console and between/under the seats. Using the vacuum without an attachment works well for my rubber floor mats as well as other areas. Finally, this vacuum, all the attachments, extra filter, filter brush and super long cord all fits neatly into the zippered canvas case. As a whole, this vacuum is something I love so much that I’ll be ordering a few more to give as Christmas gifts this year.
Very cool little vacuum. I bought it because I have a tiny bathroom and wrestling a broom or full size vacuum in there has gotten tiresome. This little thing picks up hair etc and Is great for picking up dust bunnies throughout the house In between vacuum jobs.
Good quality vacuum cleaner, exactly as described, recommend this store. This Vacuum is a godsend! For anyone with kids, dogs, or maybe a clumsy husband... this is for you!
I love the idea of this little vacuum but it barely has enough power to get the beach sand in my SUV. Even hard plastic mats it has a tough time. Bummer because I love the size and being able to store with limited impact to space.
The suction isn't as strong as I'd hoped, but it gets the job done. It's lightweight and easy to empty. No issues. I just wish it was a little more powerful.
I am contented. This was a striking obtainment with a wonderfully superior quality for such a tiny little money paid. It's totally what I was assuming it would be. I just received it a couple of hours ago and made use of it at once. As a result of the try-on, I am really thankful and would advise to anyone!
I got this early for a Christmas present and I was starting to worry over all the return it email I was receiving and the item was not even opened yet!!??? My wife was a little whinny about it at first till I demonstrated how it works and I like it even tho its her gift and after it demo-d it she was like oooh ah, and I'm like ok! But it is nice and I stated it's not the 5hp shop vac your used to using and it is better if you have a weak battery to have the car running. I read all the reviews on all of these products and I feel this is a very nice machine that I will be stealing from her to clean my diesel suv with dual batteries that everyone drops extra cheese and french fries between the seats at the drive-in!!
Exactly what I was looking for to help me clean up the odd and end places in my home! Perfect for windowsills, crumbs, cabinets, staircase, desk, laundry room and more! Lightweight and easy to use....I wish the battery life was a bit longer, but it’s not terrible. recharges with usb cable. Decent suction for what I use it for. Easy to clean too. super affordable. With all that said I highly recommend this product- Would be great in a car as well.
I wanted a vacuum that I could grab quickly and easily and spot clean multiple times a day a thick child's play mat (used for my young dog) and this is absolutely perfect. - It has enough power to pick-up every particle, but without being "gagged" in pulling up the whole pad or getting corners caught in the open end - as with a standard vacuum. It's quick and light and I feel like I've accomplished some satisfying cleaning even with a couple of minutes of use.
Love the vacuum. A few things to consider it is super easy to clean and it gets in small spaces normal vacuums at car wash places do not. The suction is great. I just got it so I can’t speak on the battery life but it is rechargeable so it shouldn’t be a problem. Love the size and sleek look. Fits perfectly in my car tool bag.
This is doubtless one of the best, if not the finest deals of thiskind I have ever had the privilege to use. I have the impression it is a good deal. It was received in advance of what was it was predicted and saved me a lot of hassle, since I needed it at an early date. I was pleasantly enthusiastic with the customer service. I item itself, have not spotted any criteria toblame. wholly recommend.
It does what it needs to do but could be much better. Suction is okay, nothing to rave about like some other reviews but it was enough to clean my car from dog hair, crumbs and dust pretty well. Wish it had a little more suction but seems like it has “just” enough to get the job done. I leave this in my car at all times just in case. There may be better options out there but I haven’t tried any others to make a better recommendation.
I have been looking for a hand vacuum for months but reviews on a lot of products were hit or miss. I decided to take a chance on this one because I liked how compact it was and so far so good! It has great suction power, easy to clean, decent battery life. I mainly use it for vacuuming up dirt and dust around the house in hard to reach places. Highly recommend!
I'm really glad I managed to get car vacuum cleaner online with such a prompt delivery and on such a low price
Great for quick clean up! Love the slim size compared to other hand vacs on market. Keep it on kitchen counter and use it often.