Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказывала 11.11, пришли в общей посылке с другими товарами 10.12 в Украину. Очки были очень хорошо запакованы - в воздушный мешок, целлофан и пленку. Форма универсальная, мне кажется подойдёт каждому. Насчёт защиты от солнца пока не могу сказать, но выглядят они хорошо
Excelente calidad. Resistente. Superó mi expectativa. Bien empaquetado. Sin daños en el producto.
Arma
Me gustaron mucho las gafas, buena calidad hasta ahora
Vino muy bien empaquetado, exactamente como en el anuncio. Me gustó bastante.
Gafas de clase)
Hermoso
Buenas gafas, embalaje super-llegó en perfecto estado
¡Gafas de fuego! En tamaño, la mayoría de las veces, parecen más caros de su costo) fueron empaquetados en un paquete al vacío, lo que excluyó los golpes-respeto!
Очки очень хорошо упакованы, без царапин и каких-либо дефектов
Tardó mucho, pero Ali está bien. Los propios lentes son normales, los defectos no son notados
Tomó un tiempo, pero vino exactamente como en la foto, muy bueno, no demasiado pequeño ni demasiado grande, a pesar de usar gafas de grado usaré bastante para las fotos.
Simplemente enamorada
Muy contento con la compra. El vendedor se encargó de la seguridad de los productos, las gafas llegaron enteras, se parecen exactamente a la imagen. Es muy raro comprar gafas en el sitio para que en la vida se vean así y se adapten a la forma de la cara, todo es súper. ¡Definitivamente lo recomiendo!
Por un precio tan poco realista gafas! Empaquetado maravillosamente!
¡Súper! ¡Satisfecho! ¡Lo recomiendo!
Es muy, muy hermoso. Es una lástima que haya llegado con un pequeño trago por el transporte. Lo usaré de todos modos. Aún así merece 5 pq es hermoso y pq el vendedor envió rápidamente.
Очки топ. Стоят своих денег, даже дороже. Заказываю вторые, до этого брала розовые)) рекомендую, пришли вместе с други товаром за 3 недели
La calidad es buena en el material pesado y en la cara se sientan excelentes lentes como en la descripción del envío rápido pero tomó mucho tiempo
Gafas muy chulas, estoy enamorada de ellas
Hermosas!!! Me encantan, compre de varios colores y todas se ven maravillosas. Buena calidad por el precio. Muy feliz con mi compra
Es de gran calidad y llegó muy rápido, no dio ni un mes, no es Marco de hierro pero tiene un gran beneficio de Costo
El color no es exactamente como en la imagen. No es tonto, así que está bien.
Lindas gafas. Vinieron rápido.
Hermosa y de gran calidad