We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great for 2-months old for sleep and neck resting
Love it, it's super soft, cute and the perfect squish!Perfect baby shower gift. Could be stuffed a little more but I didn't get to fluff it up in the wash. Edit; so I have purchased this for every baby in the last 2 years of baby showers... All of the mothers have commented how helpful it was. Not to mention it is cute as.
Great gift idea!!! I am going to gift it to my sister for the birth of my new niece. 🥰
I love this little elephant, I’ve biught it twice now as baby shower gifts. The babies look so cute with them!
Bought this as a gift for my mom who loves elephants. It is very soft and squishy!!
I bought this for my baby boy I was having a hard time laying him down on his own. This is super soft and cuddly. I can lay him down now and snuggle him with this and he sleeps!!
Bought this for my baby's room. It is so soft and my little one loves to use it for tummy time. It also makes for super cute pictures.
I’m using this elephant for monthly pictures of Millie’s first year. Now my dog fights with me because she wants to lay on it as well. Super soft and comfy for all.
Super satisfied with this purchase! I bought this for my newborn niece and it's so perfect. Very soft! It looked great when it arrived and it was huge! She'll be able to use it for years!
Look! That's so cute. Thanks!
I was skeptical about this purchase. Glad to say I was delighted when it arrived (BTW the next day). It is soft, well-stuffed, good quality stitching and no odor at all! Buying another for my newest grandchild on the way.
Not sure about the durability but it is super soft and the perfect size to use it as a pillow, my son absolutely loves his Fante as he calls it!
Wanted to wait a bit before writing this review as she didn't take to it at first. Let's just say....this elephant is amazing!!! Our daughter is 4 months old and wants to be on her side now. It is perfect!! Big enough and soft! Thanks!!
My child loves this elephant it goes everywhere with us some days it’s the only thing that can calm him
Very cute, nice size. After using it a few times, stuffing shifted and was flat on one side, so it needs to be fluffed like a pillow if your baby is sleeping on it.
Was pressed tightly, but came to life as I took it out of the bag.
Like it. Definitely have to wash it before giving it to anyone. It’s face was not filled in with stuffing until I washed it.
It was a gift for my grandson he love it
gift for grand daughter and its exactly what I thought it would be.
liked it.. Really soft & cute.
Yes its great my niece loves it
Might need more stuffing I think, but overall is cute
Sent it to my niece AND SHE LOVES IT!
A little too firm for my liking. so i cut along one of the seems and took out about half of the stuffing and then sewed it back up.
So dang cute!!! It also came with a smaller elephant which surprised me! It does look MUCH better once it is washed. I put it on the delicates cycle and let it air dry overnight. It fluffed up nicely. I can’t wait to take lots of photos of my son with it when he makes his arrival!! Much bigger than I originally expected but I’m so happy about about it!!