Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super recomendado! Producto de gran calidad, y se viste demasiado bien! Felicitaciones por la entrega rápida.
Hammasys Zer Tavares 22 Kunda keldi zamerlari
Buena sudadera, ya son dos.
Me gustó bastante. La forma de la pieza es pequeña, mi pedido fue GG. El mal es como un pequeño G. Fuera de esto la pieza es maravillosa, el tejido es cómodo, una delicia de vestir
Llegó muy rápido atento 170cm y 100kg tamaño 2XL perfectamente
La sudadera es un halcón. Vine a Krasnodar en un par de semanas. En tamaño ideal (para un crecimiento de 170, 57Kg-tomó m)
Nhsjdjd
Altura 180, peso 96. El vendedor recomendó xxxl y tenía razón. Sintética máxima, pero en apariencia cualitativamente, no parece un trapo chino. Puedes tomar
En San Petersburgo más rápido Fecha de aplicación los 10 días antes Mercancías correspondiente fotos (pero de luz) ¡Buen vendedor! Me preguntaba qué tamaño tomar tamaño para mí fue, pero como una para atrás para comunicarse con el vendedor y el tamaño más ¿Lo que no lo era en ese tiempo en el sitio? ¿Ideal! + un bono de cupón 2 $? ¡No entiendo dónde este cupón palo eso es otra historia! ¡En general satisfecho!
Me gusta también cayó perfectamente modelado y material muy bueno super indican ¡Tamaño M muy buena pesaba que sería genial! Excelente producto 1,72 de altura y 57kg
¡Muchas gracias a los vendedores que inmediatamente me contactó sobre el tamaño y проконсультировали! Todos perfectamente La calidad es excelente Una vez más, ¡Mi marido es de alta-perfecto 4XL! Tejido ligero-perfecto para el verano Recomiendo
Comprados antes pero diferentes colores .. No grueso pero bueno para salidas casuales fáciles. Lavar con cuidado y durará. Buen valor general. Entrega rápido
¡Fuego! ¡Dieron otro cupón!
Llegó muy rápido, la blusa es hermosa, valió la pena.
Felicitaciones por el producto
Hermoso Eres rápido para enviarla gracias statti aliexspres
igual que en la foto gracias vendedor por su trasparencia . muy buena calidad mi hijo Feliz llegó a Bilbao en 3 semanas .
Esta padrisima, la tela es buena y muy calentita, me encantó el modelo... Pedí xxxl y apenas le quedo... muy recomendable el producto y el proveedor.. Llego 2 semanas antes
exelente producto conforme con el tamaño
Vendedor nota 10 producto de gran calidad recomiendo altamente la compra