Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Totals Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://totalsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect fit better than my Amazon ordered protector
It came very quickly. On September 19 I ordered on October 10 was already on the spot
Not yet used
works great
Відгук потім доповню, бо ще не клеїла. На вигляд класне, прийшло гарно запаковане та ціле
Thick and was causing issues with the touch on my phone
People ran stukati on the road keys VI do not live, all the yak at the advertising to the slot nemayu, super, I recommend that you do not want to go to go
Best protector ever. I bought one last time and it protected my iPhone 13 when I dropped face down. It smashed the screen protector but my touchscreen is saved!
Стекло хорошее, заказываю не первый раз, но упаковка пришла помятой
El cristal es bueno, no es la primera vez que pido, pero el embalaje llegó abollado.
Came all in a cool packed foam box
Пришло быстро,на вид хорошее качество,сейчас буду клеить.
The first and third glass is easy as it should. The second left a long bubble with the edge and is not smoothed.
Продавец отправили быстро ,доставка заняла примерно 3 недели ,заказов довольна,стекло ещё не клеила ,салфетки идут в комплекте . Спасибо большое,рекомендую
Визуально стекло хорошее, по размеру отлично подошло. Но мне не удалось нормально приклеить. Таки прицепились какие-то ворсинко-пылинки :(
Получил все отлично), защитное стекло все чисто без разбит) рекомендую продавец). Спасибо) ещё раз буду заказ тебя)
Visualmente el cristal es bueno, el tamaño es perfecto. Pero no he conseguido pegarlo bien. Se han enganchado algunos polvos peludos.
It's good and strong quality.
Хорошее стекло, отличный продавец!!! Успехов в бизнесе!
Стікло просто топ! Заказую не перший раз. Доставка більше місяця(
¡Stiklo es simplemente un Top! No es la primera vez que pido. Entrega en más de un mes (.
A little hard to put on but great quality
Excelente vendedor. Enviado rápido. El vidrio estaba bien empaquetado. Pero el paquete se rompió en ukrmail. Gracias al vendedor compensó la cantidad de pago de los productos. Recomiendo como vendedor confiable.
Довольно популярное стекло. Я такие покупаю за 1$ так что цена завышена
Works perfectly. Fast shipping to USA. Very well packed.